STATEMENT OF MEMBER RIGHTS AND RESPONSIBILITIES

1. You have a right to receive information about OncoHealth and its providers and services;
2. You have a right to be treated in a considerate, respectful and nondiscriminatory manner;
3. You have a right to participate with your health care practitioners in making decisions about your health care;
4. You have a right to a candid discussion of appropriate and medically necessary treatment options for your condition, regardless of cost or benefit coverage;
5. You have a right to receive accurate and easily understood information. If you speak another language, have a disability, or just don’t understand something, assistance will be provided so that you can make informed health care decisions;
6. You have a right to have your confidential health care information protected;
7. You have a right to have an authorized representative act on your behalf;
8. You have a right to voice complaints about OncoHealth to your Health Plan. To file a complaint or an appeal, call the customer service number for your Health Plan. Complaints involving OncoHealth’s services will be brought to OncoHealth’s attention by the Health Plan.

Notice of Nondiscrimination
OncoHealth, OncoHealth Medical Group P.A., and OncoHealth subsidiaries and affiliates comply with Federal civil rights laws and do not discriminate, exclude people, or treat them differently based on race, color, religion or creed, national origin, sex (including gender, pregnancy, sexual orientation, and gender identity), age, disability, or veteran status.

You may contact us with any questions regarding OncoHealth or its services by calling (888) 916-2616, fax (800) 264-6128, e-mail Compliance@oncohealth.us or mailing to 7000 Central Parkway, Suite 1750, Atlanta, GA 30328.

How to report compliance concerns?

• To report suspicious activity, unethical behavior, noncompliance or potential Fraud Waste or Abuse, please call our Compliance Hotline at 1-844-643-2206 or report online at www.oncohealth.ethicspoint.com
• If you have a complaint about access to OncoHealth, your healthcare provider, or the care you receive, you may also register a complaint online at  www.oncohealth.ethicspoint.com or call the number above.